IDENTITY OF THE OWNER OF THE WEBSITE
VERAIS is a commercial name owned by BENCH MARKETING SRL, with registered office at CASERTA, VIA JOSEMARIA ESCRIVA '62, 81100, and with CIF IT04494950613. The customer service email is firstname.lastname@example.org. The Company is registered in the Mercantile Registry with Tax Code and registration number: 04494950613.
The Web is the property of BENCH MARKETING SRL, who reserves the right to make, at any time and without prior notice, modifications to the information contained on its Web or in its configuration and presentation. The owner owns all the copyrights on all the contents of the Web, either by own right or by assignments or agreements with third parties.
These terms and conditions ('the Terms') govern the users ('you' or 'your') use of the website SITE URL ('the Website') and your relationship with:
(i) verais.com Limited (trading as SITE URL) whose registered office is at CASERTA (CE) VIA JOSEMARIA ESCRIVA' 62 CAP 81100, ITALY.
('we', 'our', or 'us'). Please read them carefully as they affect your rights and liabilities under law. If you do not agree to these Terms, please do not access nor use the Website. If you have any queries regarding these Terms then please contact us.
1. OBJECTIVE AND SCOPE OF APPLICATION
1.2. The use of this website or registration as a user presupposes the acceptance of the current General Conditions.
1.3. The current General Conditions are applied to the services and processes of buying and selling products between VERAIS and its Customers (hereinafter known as “Customer”).
1.4. They will be deemed as accepted by the Customer, for all intents and purposes, on the processing of any order by VERAIS.
1.5. The current General Conditions exclude the application of any general conditions of sale belonging to the Customer or to third parties.
2.1. Once the registration process has been completed on our system, the Customer can place their order by the following means:
2.1.1. Electronic Commerce: Through the www.verais.com website by following the established purchasing process.
2.2. The making of a purchase by the Customer supposes their full acceptance of the prices, the description of the products for sale and the current General Conditions. In order for the order to be effected, the Customer must receive an express confirmation from VERAIS. All orders are subject to the availability of the items.
2.3. Our products are proposed within the limits of stock availability as indicated on the website. Advice on product availability is only shown to our wholesale clients after they have initiated their session on VERAIS VERAIS. All errors or modifications of an exceptional nature are beyond our control and do not imply any responsibility on the part of VERAIS. Should a product be unavailable once the order has been made, we will inform you by email of any delay, partial delivery or cancellation of the product.
2.4. Product preparation time is indicated next to its availability. Preparation time relates only to working days. The majority of products require a preparation time of 24/48 hours. VERAIS will attempt to dispatch orders within the time indicated but, on occasion, there may be delays which are beyond our control, and these will not be eligible for any type of refund. Any preparation time which is longer than 24/48 hours is estimated, and VERAIS cannot guarantee estimated dispatch times will be met.
2.5. VERAIS reserves the right to modify the design of the products and/or the packaging of these as part of its ongoing improvement as well as to make them more marketable, and will always guarantee that product quality will be the same or improved.
3.1. Sales prices include VAT.
3.2. The prices included in VERAIS e-commerce are subject to variations without prior notice, as are the technical specifications.
3.3. In the event that the Customer makes an order for products with the incorrect price, VERAIS will communicate the correct price and, in this event, its agreement to process the order as long as the Customer expressly confirms acceptance of the correct price.
4. PAYMENT METHODS
4.1. The Customer can make payments through credit or debit card, bank transfer or PayPal.
4.2. The availability of these payment methods depends on the type of service or product that is being paid for and the geographical location of the buyer or recipient.
4.3. The use of any of these payment methods is deemed as acceptance of the conditions association with them.
4.4. With the aim of improving the user experience, VERAIS reserves the right to activate a payment agreement through PayPal if the client selects this payment method. The client can request the cancellation of the payment or can cancel it from their own PayPal account.
5. DISPATCH AND TRANSPORTATION
5.1. The dispatch of goods will be made to the address indicated by the Customer at the time of purchase.
5.2. Dispatch times will be indicated on the website. These may vary depending on the payment method chosen.
5.3. VERAIS offers multiple transport options. The availability of these will depend on destination and the goods being shipped.
5.4. Shipping times will depend on the destination and the transport option chosen.
5.5. The timescales given are estimates and are not binding. Any delay in the delivery time does not give the Customer the right to claim any direct or indirect damages, reject the order or suspend compliance of any obligation, especially the payment.
5.6. If necessary, the Customer is responsible for communicating with VERAIS in order to provide the shipper with all the necessary information to make the delivery.
5.7. VERAIS will not be responsible for the total or partial non-delivery, or the delay of its obligations to the Customer if this is caused by an unforeseen event or an act of God which affects VERAIS and their providers or shippers equally. These include strikes, other labour or industrial events, lack of, or impossibility of acquiring, products, etc. VERAIS can cancel and void any products in transit without giving rise to any compensation in favour of the Customer.
6.1. At the time of receipt, it is the Addressee’s responsibility to verify that the receipt of the goods corresponds with that on the order, that the information on the invoice is correct, and that the condition, documentation and packaging are intact. In the case of there being any visible marks which suggest that the goods may be damaged, it is the responsibility of the Addressee to make a note of this on the delivery receipt (whether digital or paper), stating that the merchandise is damaged. If the merchandise is accepted without this being done, it will invalidate any later claims made by the Customer.
6.2. In the event that a situation should occur such as that mentioned in the above clause, an issue report (hereinafter known as the ticket) will need to be initiated from the section for processing issues on the www.verais.com website.
6.3. The Customer is responsible for opening the ticket through the correct channel in relation to the type of issue or advice being made. All tickets received through incorrect channels or without the required documentation will be cancelled automatically.
6.4. Complaints will only be accepted from the Customer in the 5 calendar days following receipt. If this time elapses without the complaint having been made, it will be deemed that the merchandise has been received by the Addressee in perfect condition and quantity.
6.4. VERAIS reserves the right to re-send, refund or require the Customer to hold the defective product in their VERAIS Returns panel, depending on which is most convenient.
7. CONDITIONS OF GUARANTEE
7.1. The guarantee for products acquired by the VERAIS Customer which have subsequently been distributed to consumers and users will be managed directly between the Customer and the aforementioned final consumers and users.
7.2. The Customer is required to comply with the conditions established by Royal Legislative Decree 1/2007 of 16 November, through which the redrafted Consumer Protection Act and other complementary regulations have been approved.
7.3. Products which have their own authorised Technical Assistance network will remain subject to the conditions and procedures of the guarantees established for these.
7.4. As a general rule, VERAIS offers the Customer a 24 month product guarantee, which only covers any manufacturing defects the product may have.
7.5. Reconditioned products have 12 months of warranty. These products are classified according to their condition and complaints relating to the condition described will not be accepted.
7.6. VERAIS will not accept any delivery without prior authorisation, through the assignment of a RMA number (“Return Merchandise Authorization”) by the After Sales Service.
7.7. Once the product defect has been confirmed by the SAT, a refund will be made into the Customer’s VERAIS Wallet to be used on future purchases.
7.8. If the product presented as defective has no real defect, VERAIS will notify the Customer that no refund will be given. This notification will remain stored in the SAT for 7 days awaiting confirmation from the Customer as to whether they want to take the product back, once payment of corresponding postage has been made, or whether they want to relinquish it. After this period of time, the Customer will lose the right to any claim.
7.9. The guarantee will become automatically invalid in the following cases:
7.9.1. When there is loss or falsification of any of the manufacturer’s control labels and/or of the distribution chain intermediaries and/or VERAIS.
7.9.2. When the cause of the damage or fault is due to incorrect use, not following the instructions in the accompanying manual, accidents, inappropriate use, knocks, breakages, accidents or breakdowns produced by other causes which are not attributable to normal conditions of use.
7.9.3. When repairs are carried out due to lack of maintenance, adjustment, inspection and cleaning.
7.9.4. When used in unsuitable environments (ie., dusty, exposed to direct sunlight, vibrations, extreme temperatures [below 5ºC and above 40ºC], extremes of humidity [below 10% and above 95%], and when using power outlets without earthing, or without protection against electrical surges).
7.9.5. When the installed software is used inappropriately or illegal software is used.
7.9.6. When damage is caused as a consequence of a virus or computer attack.
7.9.7. When the existing life cycle is shorter than the established guarantee.
8. LIMITS OF RESPONSIBILITY
8.1. VERAIS does not provide any guarantee, nor does it take responsibility for the unsuitability of products for the purposes claimed by the Customer.
8.2. VERAIS will not be responsible in any way or for any cost, charge or damage incurred as a consequence of any breach by the Customer of his obligations as stated in the current General Conditions, nor the violation by the Customer of any legislation or regulations relating to consumer protection, health and public order.
8.3. VERAIS will not respond to any case from the Customer or third parties relating to direct or indirect losses or damages originating from, or connected to, the object of the present contract or the incorrect functioning of the product, including personal accidents, damages to goods other than the object of the contract or loss of benefits. Any commitment and obligation on the part of the Customer resulting from the existing guarantees between them and their Customers which exceed those mentioned previously, and which VERAIS have not expressly accepted in writing, will be at the sole expense of the Customer.
9. CONDITIONS OF SALE FOR PERFUMERY, COSMETICS AND OTHER PRODUCTS FROM LEADING BRANDS.
9.1. VERAIS is authorised to use and exploit the rights to images of perfumes, cosmetics and other product brands on the website. The above contents are protected through intellectual property legislation, which should be respected by the Customer at all times.
9.3. It is totally forbidden to disseminate the images and give the rights to third parties. The Customer is obliged to take the necessary measures to avoid any fraudulent use.
9.4. The providers of branded perfumery and cosmetic products who sell through your platform have guaranteed to VERAIS that all the products are original, that they have been acquired correctly through their owners or through authorised providers with the necessary permits and authorisations for their distribution.
9.5. Product providers that trade with VERAIS have expressly guaranteed that their products have not been modified or altered and have free transit and circulation within the European Common Market. These products are protected by the free trade principle within the European Union and by the exhaustion of brand rights, and can be legally marketed by their Customers.
9.6. VERAIS Customers can market these items within the European Common Market, but they should understand and respect European legislation relating to the brands within the different channels. If these are not respected, the Customer will be the only party liable for any damages caused to the owners of the brands.
9.7. VERAIS is not the official Customer of the brands and only acts as a re-seller within the channel of sale in the European Economic Area.
9.8. VERAIS is aware of all the brand images and will not prejudice the good names of the brands under any circumstances. It will provide the products and contents to their Customers and remind them of their obligation to respect the correct marketing of these, and urge them not to adulterate the images or the brand positioning. VERAIS advises that the following premises are followed:
9.8.1. Market the products respecting the prestige enjoyed by the brands.
9.8.2. Market the products by providing a space for each brand in order to enhance and protect their positioning and distinctiveness.
9.8.3. Market the products according to selective distribution, by complying with the specific qualitative conditions required by the marketing so that the products resemble the off-line channel.
9.8.4. Respect any possible restriction imposed and notified by the brand or any specific clauses for the sale of their products.
9.8.5. Market these items providing the final Clients with a service in accordance with the image of the brands, for which adequate training for optimal Client assessment will be required.
9.9. VERAIS providers, official and authorised brand Customers expressly guarantee to VERAIS that they have the specific permission to re-sell the products on the internet through platforms and marketplaces such as their website. However, the VERAIS Customer should ensure beforehand that their chosen sales channel is suitable for the required selective distribution of the products acquired, thereby releasing VERAIS from any claim they may receive because of this.
9.10. These platforms reserve the right to temporarily or permanently suspend the accounts of their Customers if they do not comply with the conditions of sale, as compliance is the responsibility of the Customer.
9.11. VERAIS recommends that its Customers make themselves aware of any potential restrictions within their chosen shopping channel, ensuring that this resembles and complies with the requirements of selective distribution, such as, any unilateral restriction imposed by the channel on its Customers.
9.12. The published images of perfumery products may, on some occasions, not correspond to the format provided by the manufacturers. The manufacturers reserve the right to change the packaging and product format without prior notification.
10.1. VERAIS recognises the importance of protecting the privacy and rights of its Customers and guarantees that their data will be used correctly and will fully respect current legislation.
10.2. On registration onto the VERAIS website, the Customer expressly agrees to the processing of their personal data.
11.1. This website is the property of VERAIS, as are all the rights to its content, images, text, design and software. All the elements of this website, including and without limitation, its design and its content are protected by Intellectual Property legislation, Industrial Property and international treaties referring to the Rights of the Author.
11.2. Unless explicitly authorised by VERAIS, you are forbidden to reproduce, transmit, or exploit the content of this website in any manner.
12.1. If any clause within the current conditions is, or becomes invalid, or appears to be unachievable according to the applicable law, the said clause would be invalidated, but only that specific clause, and this would not affect any other clause within the current conditions.
13. APPLICABLE LEGISLATION AND JURISDICTION
13.1. The current General Conditions of Sale will be governed and interpreted according to current legislation in the territory.
13.2. Jurisdiction: Any controversy, claim or dispute between the parties here to concerning this Agreement shall be settled by the Italian courts of Santa Maria Capua Vetere.
13.3. Nonetheless, the previous item will not impede VERAIS from exercising their right to resolve any litigation within another competent jurisdiction.